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What do our clients think?
Great product.
I dreaded clipping my toenails with my ordinary clippers. When I used them I nicked my toe which bled profusely. I am taking blood thinners. I saw an ad for swissklip and thought this may be a safer way to cut my toenails. After purchasing and using the clippers I am so pleased. They do an excellent job and I am no longer worried about cutting myself.
Napa, California, United States
Quality
I’m amazed at the high quality of these clippers! I’ve been in the jewelry industry for 50+ years. I still have pliers from back then – several of them made in Germany. There are a still a few quality pliers but most of them are cheap crap! I’m blown away by the quality of these clippers! They far exceed any pliers that I have on my bench! Congratulations! You have a product that you can be proud of!
What a find
For years I have had difficulty clipping some of my toe nails and have tried many types of scissors, clippers but coming across the swissklip toenail clippers is the end of my searching. It was just fantastic the first time I used them, the ease and clean cuts it made on my problem nails. So no longer delay when I need to cut my nails.
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ABOUT SWISSKLIP
ORDERS AND SHIPPING
Swissklip warehouses are located in the USA for fast and hassle-free deliveries.
Swissklip ships to all 50 US states. At this time, we are unable to ship to US territories like American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands.
We typically start processing your order as soon as it is placed to ensure you will receive it on time. As a result, once an order has been processed, certain information cannot be modified.
Within 1 hour of placing your order, please reach our customer support if you need to change any order details so that we can assist in making possible changes.
- Contact our support page through the following options
- Click the ‘Chat with us’ button in the bottom right
- Email us at support@swissklip.com (24 hour Turn around time)
- Call us at 1-888-311-1961 on weekdays between 6am-3pm EST
- You may change the product variant, quantity and/or shipping address. If the new product variant, quantity and/or shipping address increases the value of the original order, an additional payment or new order will be required; if we don’t receive your payment confirmation within 48 hours, we will process the order following the original information. If your order update request decreases the value of the original order, the pricing difference will not be refunded.
- If you cancel some products, your order may no longer be eligible for the promotion/bundled price from our special offers.
If you cancel your order within 1 hour of placing it, you will be held responsible for the shipping and admin fee ($9.95) (if incurred), which is non-refundable.
Cancellation beyond 1 hour after placing an order is not allowed.
- In case there is any inaccurate or insufficient information, such as an incorrect or inadequate address which prevents us from processing and/or delivering the order, we will notify you via your registered email and we will make a call on your registered number. If we don’t hear from you within the specified time, we may need to cancel the order and refund the remaining amount (if any) after deducting all incurred costs of processing and shipping the product(s), depending on the order’s state.
First, check your spam/junk/promotions folder.
If you still don’t see the confirmation email, the email address entered at checkout may have been entered incorrectly or the order was unsuccessful.
- Contact our support page through the following options
- Call us at 1-888-311-1961 on weekdays between 6am-3pm EST
- Click the ‘Chat with us’ button in the bottom right
- Email us at support@swissklip.com (24 hour Turn around time)
We accept PayPal, Discover Card, Visa, MasterCard, and American Express.
We currently do not accept Gift cards , Vouchers and Klarna as form of payment.
Charges on your bank statement should appear as SwissKlip USA Inc.
If your product arrives damaged, please follow these steps:
Take a clear photo or video of the damage to the product.
Email the photo or video to us at support@swissklip.com. Be sure to include your order number in the email for quicker processing.
Once we receive your email, we’ll review the damage and immediately arrange for a replacement product to be sent to you.
No need to return the damaged item. You can keep it, and we’ll ensure your replacement is shipped as soon as possible.
We’ll send you tracking information for the replacement once it’s on its way.
DELIVERY
All orders are processed and shipped within 24 hours upon receipt (excluding weekends and bank holidays).
Once your order is successfully processed, you can expect your Swissklip product to arrive within 3-5 business days.
There are two ways to track your order:
- Check the status of your order with the provided tracking number
- Contact your local post office or postman with the tracking number
If the two above ways have not resolved your query; kindly contact our support team at support@swissklip.com and they will assist you.
TAXES
Most states have sales tax but five states currently have no sales tax: Alaska, Delaware, Montana, New Hampshire, and Oregon.
RETURNS AND EXCHANGES
- There is no need to return your item under any circumstances. Please note that if you return your item without our prior request, we will not be responsible for any loss or additional costs resulting from your unapproved return.
- If you have any issues with your order, please contact our support team via our channels below within 30 days from the receipt of your order to explain your return intention. Our customer service team will then help provide a replacement or refund if deemed appropriate.
- Call us at 1-888-311-1961 weekdays between 6am-3pm EST
- Click the ‘Chat with us’ button in the bottom right
- Email us at support@swissklip.com. (24 hour turn around time)
- The product must be in ORIGINAL PACKAGING packed in an appropriate shipping container.
- The product must be returned to the return facility address provided by our customer service at your own cost. Return Process Flow
- You will be asked to ship the package after the Customer Service Team verifies the return validity and eligibility.
- Send us an email and provide us with the tracking number of your return shipment.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- The return will be processed within 7 days upon receipt of the returned item at the returns facility. Once the return has been processed, we will also notify you of the final approval or rejection of your return.
- Approved returns may be refunded or exchanged.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We accept all returns of unopened products within 30 days of receiving your order.
- Customers are responsible for the cost of return shipping and are responsible for the package until it reaches our warehouse.
- The product should be in good condition, sealed, and unused
Always retain the proof of postage and please send us a copy in case your return was approved. - If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please allow 14 days from the day we received your return back at our warehouse for your account to be credited.
We need to factor in both warehouse processing time, as well as the time your bank takes to process a refund.
ABOUT SwissKlip
Ordering and paying for SwissKlip products are both safe and easy. Find answers to some frequently asked questions below, if your question isn’t covered please don’t hesitate in contacting us at support@swissklip.com
SwissKlip is a new brand provided by the British company Arquett Ltd.
We are a team of professionals from Germany and the UK and our goal is to provide new, modern, innovative, and effective products to tackle day-to-day hassles for customers worldwide.
We are a British company based in London (the same place where the Queen lives). But our products are based in our Wisconsin warehouse. So when you place your order, your item will be fulfilled from within the USA.
Our product is designed in Germany and made in China. Our experts are visiting the local factory regularly to oversee the manufacturing process. This ensures that we are consistently producing the highest quality products for our customers.
ORDERING AND PAYMENT
Ordering through the SwissKlip website is simple and safe.
Just click on the “Buy now” button, which leads you to our Check-out page, here please select the order quantity on the left, enter your billing and shipping information on the right and then move on to the payment method. You can select to pay with a credit card or via Paypal.
Click “Place Order” and we will package your clipper and send it straight to your doorstep!
You will also receive an order confirmation via email once the payment was successfully processed.
Please keep in mind that you can currently only order products online for delivery within the USA.
Unfortunately, we are unable to take orders over the phone at the moment. Please place all orders on our website.
No, the item is reserved for you once the ordering process has been completed.
We accept PayPal, Visa, MasterCard, Maestro, and American Express.
Charges on your bank statement appear as Swissklip – Arquett LTD.
SwissKlip is still a young brand and we, therefore, cannot offer free shipping for any order value.
If you want to place a large order for yourself or your business, please contact us at support@swissklip.com and we will be happy to assist you.
Our team is amazingly fast in processing the orders that are coming in, but we know mistakes can happen while ordering, we have a 1 hour time window in which you can change or cancel your order.
Please email us directly on support@swissklip.com and we will help you with your request.
You do not need to register before placing an order, simply follow the steps in the order process.
Please double check your spam folder for an email confirmation. Emails can land in the spam folder and we advise you to accept us as an approved contact.
If you use multiple email addresses, please check your other accounts as orders might have been placed with an alternative address.
If you still cannot find your order confirmation, please contact us at support@swissklip.com so we can further assist you!
DELIVERY
All orders are processed and shipped within 24 hours upon receipt (excluding weekends and bank holidays).
Once your order is successfully processed, you can expect your SwissKlip product to arrive within 3-5 business days.
We are partnering with the third party logistic companies DHL or FedEx.
We will always choose the logistic partner that can bring your package to you in the fastest way.
Our products are based in the USA so great news, no taxes, no duty fees. Yay!
Yes, you have the possibility of entering a different shipping address during the order process.
SwissKlip ships to all 50 US states. At this time, we are unable to ship to US territories like American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands.
SwissKlip does not ship outside the USA at this time. We are working hard to expand our shipping to many more countries outside the USA.
Please contact us in case you are interested to order from a country outside the USA and we are happy to provide solutions on an exceptional basis.
For orders within the USA, we currently charge a shipping fee of $9,95
For orders outside the USA, please contact our customer service team since shipping charges vary per country and we would get the best deal for you at the time of ordering.
There are two ways to track your order:
- Check the status of your order with the provided tracking number
- Contact your local post office or postman with the tracking number
If the two above ways have not resolved your query; kindly contact our support team at support@swissklip.com and they will assist you.
SwissKlip cannot be held responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address.
If you believe your package may have been lost or stolen, please contact our customer service team so we can assist you.
Each clipper is wrapped in a protective bubble wrap and in its own black pouch, this also applies for orders of a value pack of 2, 3, or 4 clippers.
We are very sorry but at the moment we do not offer this option, nor do we offer gift cards. We are working hard to enable both in the near future.
RETURNS
Should an item not meet your expectations, you can return it to us within 14 days.
We offer a 14-day money-back guarantee, this means if you are not satisfied with our product and contact us within 14 days after receipt of the order, we will refund the amount of the product excluding shipping fees.
Please see further information about our return rules in our Returns, refund and exchange policy
Please contact our customer service team at support@swissklip.com for further information.
We constantly work on finding the best solution when it comes to returns. So far we cannot offer free returns. If the return is valid however we will reimburse you for the return shipping cost.
Please note that when sending a return, you should choose for standard delivery. The parcel is your responsibility until it reaches us. Always retain the proof of postage and please send us a copy in case your return was approved.
If your order is defective or in any way damaged please photograph the item and send us the photo in an email to our customer service team at support@swissklip.com
We will determine the best course of action once we review the photos and will come back to you within 48 hours.
Please email our customer service team at support@swissklip.com
so that we can correct the fulfillment error. Please photograph the item you received and send us the photo with your email message.
If not stated otherwise on the order confirmation or in a separate email, please contact our customer service team at support@swissklip.com
If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct.
Please create a new order using the correct billing address.
If you still need assistance, please contact us at support@swissklip.com
You will be refunded the value of the returned item excluding the shipping fee to return the item. The refund will be issued using the payment method you selected for the order. For instance, if you paid by credit card, we will refund the amount to your credit card, if you used PayPal, your refund will appear on your PayPal account.
Please allow 7- 14 days from the day we received your return back at our warehouse for your account to be credited. Different banks work with different timelines, therefore please allow up to 30 days before contacting us.
If there are any questions that we have not answered here, or you wish to contact us in case you have a question about your ongoing return, exchange, or might have a complaint please contact us directly on support@swissklip.com
We are sometimes super busy helping other customers so do allow for 24hrs during business days for us to respond, having said that we are usually much faster.
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