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Have a Question? See our FAQs
ABOUT SWISSKLIP
ORDERS AND SHIPPING
Swissklip warehouses are located in the USA for fast and hassle-free deliveries.
Swissklip ships to all 50 US states. At this time, we are unable to ship to US territories like American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands.
We typically start processing your order as soon as it is placed to ensure you will receive it on time. As a result, once an order has been processed, certain information cannot be modified.
Within 1 hour of placing your order, please reach our customer support if you need to change any order details so that we can assist in making possible changes.
- Contact our support page through the following options
- Click the ‘Chat with us’ button in the bottom right
- Email us at support@swissklip.com (24 hour Turn around time)
- Call us at 1-888-311-1961 on weekdays between 6am-3pm EST
- You may change the product variant, quantity and/or shipping address. If the new product variant, quantity and/or shipping address increases the value of the original order, an additional payment or new order will be required; if we don’t receive your payment confirmation within 48 hours, we will process the order following the original information. If your order update request decreases the value of the original order, the pricing difference will not be refunded.
- If you cancel some products, your order may no longer be eligible for the promotion/bundled price from our special offers.
If you cancel your order within 1 hour of placing it, you will be held responsible for the shipping and admin fee ($9.95) (if incurred), which is non-refundable.
Cancellation beyond 1 hour after placing an order is not allowed.
- In case there is any inaccurate or insufficient information, such as an incorrect or inadequate address which prevents us from processing and/or delivering the order, we will notify you via your registered email and we will make a call on your registered number. If we don’t hear from you within the specified time, we may need to cancel the order and refund the remaining amount (if any) after deducting all incurred costs of processing and shipping the product(s), depending on the order’s state.
First, check your spam/junk/promotions folder.
If you still don’t see the confirmation email, the email address entered at checkout may have been entered incorrectly or the order was unsuccessful.
- Contact our support page through the following options
- Call us at 1-888-311-1961 on weekdays between 6am-3pm EST
- Click the ‘Chat with us’ button in the bottom right
- Email us at support@swissklip.com (24 hour Turn around time)
We accept PayPal, Discover Card, Visa, MasterCard, and American Express.
We currently do not accept Gift cards , Vouchers and Klarna as form of payment.
Charges on your bank statement should appear as SwissKlip USA Inc.
If your product arrives damaged, please follow these steps:
Take a clear photo or video of the damage to the product.
Email the photo or video to us at support@swissklip.com. Be sure to include your order number in the email for quicker processing.
Once we receive your email, we’ll review the damage and immediately arrange for a replacement product to be sent to you.
No need to return the damaged item. You can keep it, and we’ll ensure your replacement is shipped as soon as possible.
We’ll send you tracking information for the replacement once it’s on its way.
DELIVERY
All orders are processed and shipped within 24 hours upon receipt (excluding weekends and bank holidays).
Once your order is successfully processed, you can expect your Swissklip product to arrive within 3-5 business days.
There are two ways to track your order:
- Check the status of your order with the provided tracking number
- Contact your local post office or postman with the tracking number
If the two above ways have not resolved your query; kindly contact our support team at support@swissklip.com and they will assist you.
TAXES
Most states have sales tax but five states currently have no sales tax: Alaska, Delaware, Montana, New Hampshire, and Oregon.
RETURNS AND EXCHANGES
- There is no need to return your item under any circumstances. Please note that if you return your item without our prior request, we will not be responsible for any loss or additional costs resulting from your unapproved return.
- If you have any issues with your order, please contact our support team via our channels below within 30 days from the receipt of your order to explain your return intention. Our customer service team will then help provide a replacement or refund if deemed appropriate.
- Call us at 1-888-311-1961 weekdays between 6am-3pm EST
- Click the ‘Chat with us’ button in the bottom right
- Email us at support@swissklip.com. (24 hour turn around time)
- The product must be in ORIGINAL PACKAGING packed in an appropriate shipping container.
- The product must be returned to the return facility address provided by our customer service at your own cost. Return Process Flow
- You will be asked to ship the package after the Customer Service Team verifies the return validity and eligibility.
- Send us an email and provide us with the tracking number of your return shipment.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- The return will be processed within 7 days upon receipt of the returned item at the returns facility. Once the return has been processed, we will also notify you of the final approval or rejection of your return.
- Approved returns may be refunded or exchanged.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We accept all returns of unopened products within 30 days of receiving your order.
- Customers are responsible for the cost of return shipping and are responsible for the package until it reaches our warehouse.
- The product should be in good condition, sealed, and unused
Always retain the proof of postage and please send us a copy in case your return was approved. - If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please allow 14 days from the day we received your return back at our warehouse for your account to be credited.
We need to factor in both warehouse processing time, as well as the time your bank takes to process a refund.
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