Contact Us
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FREE SHIPPING ON ORDERS OVER $60
We are a team from Germany and the UK who are committed to creating safe, effective, and reliable products.We put a lot of time and energy into solving problems that most companies ignore – creating products you never knew you needed and surprising you with a level of quality and innovation you haven’t seen before.
We are a British company based in London, but our products are located in our Wisconsin warehouse, so when you place your order, your item will be fulfilled from within the USA and shipped quickly to your door.
While many of our products are designed in Germany, most of them are made in the USA. Some items are made in other countries, including China, where our experts regularly visit the factories to ensure the highest quality of work.
Ordering through the Swissklip website is simple, safe, and secure.Just click on the “Buy now” button, which leads you to our Check-out page. Select your quantity, enter your billing and shipping info, and select your payment method. We accept credit cards and PayPal. You will also receive an order confirmation via email once the payment was successfully processed.Please keep in mind that you can currently only order products online for delivery within the USA.
Unfortunately, we are unable to take orders over the phone at the moment. Please place all orders on our website.
No. Items are reserved only once your payment has been completed. If you leave your cart open without completing your order, you may lose your items when inventory runs out.
We accept PayPal, Discover Card, Visa, MasterCard and American Express.Charges on your bank statement appear as Swissklip.
Our team is amazingly fast in processing the orders that are coming in, but we know mistakes can happen while ordering. We have a 1-hour time window in which you can change or cancel your order without any fees. Please email us directly on support@swissklip.com and we will help you with your request.
You do not need to register or create an account before placing an order.
Please double check your spam folder for an email confirmation. Emails can land in the spam folder. Please be sure to move our email to your primary inbox and “star” it in order to receive any follow-up emails. If you use multiple email addresses, please check your other accounts as orders might have been placed with an alternative address.If you still cannot find your order confirmation, please contact us at support@swissklip.com so we can further assist you!
All orders are processed and shipped within 24 hours upon receipt (excluding weekends and bank holidays). Once your order is successfully processed, you can expect your Swissklip product to arrive within 3-5 business days.
We are partnering with the third party logistic companies DHL or FedEx. We will always choose the logistics partner that can bring your package to you in the fastest way.
Swissklip ships to all 50 US states. At this time, we are unable to ship to US territories like American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands.
We currently charge a standard shipping fee of $9.95 for all orders regardless of the quantity.
There are two ways to track your order:
If you have attempted these two options and still could not get the information you needed, please contact our support team at support@swissklip.com and they will assist you.
We know how inconvenient this can be, and we hope you’re able to find it quickly!
If you have done all of this and are still unable to locate the package, please contact our support team at support@swissklip.com
We use protective packaging to ensure that your product arrives safely and undamaged.
Sorry, but we do not offer gift wrapping services at this time.
Should an item not meet your expectations, you can return it to us within 30 days. We offer a 30-day money-back guarantee; this means if you are not satisfied with our product and contact us within 30 days after placing your order, we will refund the amount of the product excluding shipping fees. Please see further information about our return rules in our Returns, refund and exchange policy
Please contact our customer service team at support@swissklip.com for further information on how to label and ship your product.
We constantly work on finding the best solution when it comes to returns. So far we cannot offer free returns. If the return is valid, however, we will reimburse you for the return shipping cost. Please note that when sending a return, you should choose standard delivery, not expedited shipping. The parcel is your responsibility until it reaches us. Always retain the proof of postage.
If your order is defective or in any way damaged, please photograph the item and send us the photo in an email to our customer service team at support@swissklip.comWe will determine the best course of action once we review the photos and will come back to you within 48 hours with a solution.
Please email our customer service team at support@swissklip.comPlease photograph the item you received and send us the photo with your email message.
Some products may be shipped separately, but this is uncommon. If it’s not stated otherwise on the order confirmation or in a separate email, please contact our customer service team at support@swissklip.com.
If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Please create a new order using the correct billing address.If you still need assistance, please contact us at support@swissklip.com.
You will be refunded the value of the returned item excluding the shipping fee. The refund will be issued using the payment method you selected for the order. For instance, if you paid by credit card, we will refund the amount to your credit card, if you used PayPal, your refund will appear on your PayPal account.
Different banks work at different speeds, and although we may issue your payment instantly, your bank may not process it right away. Please allow 7 to 14 days from the day we received your return back at our warehouse for your account to be credited. While waiting for your refund, please allow up to 30 days before contacting us for further assistance.
The tax showing in your order receipt is called Sales Tax. It is a form of tax levied on retail sales of goods and services.
Currently, 45 states plus the District of Columbia impose a general sales tax.
Taxes vary by state, but will be calculated correctly at the checkout. For more information, visit your state’s government or revenue website.
Most states have sales tax but five states currently have no sales tax: Alaska, Delaware, Montana, New Hampshire, and Oregon.
If you weren’t able to find your answer, you can email us at support@swissklip.com and we’ll get back to you as soon as possible.
Email: support@swissklip.comPhone: +1 888 311 1961Operating Hours: Monday – Friday, 8 AM – 3 PM EST
Max Response Time: 24 h
Interested in a B2B order? Also get in touch!
