GET YOUR FREE HAND SANITIZER BY USING THE COUPON MOTHERSGIFT ON THE CHECKOUT (Only on orders over $40)

Frequently Asked Questions

Ordering and paying for Swissklip products are both safe and easy.
Find answers to some frequently asked questions below, if your query
isn’t covered please don’t hesitate in contacting us at support@swissklip.com

About Swissklip

Swissklip is a new brand provided by the British company Arquett Ltd.

We are a team of professionals from Germany and the UK and our goal is to provide new, modern, innovative, and effective hand and nail products to tackle day-to-day hassles for customers worldwide.

We are a British company based in London (the same place where the Queen lives).

Our products are based in our Wisconsin warehouse. So when you place your order, your item will be fulfilled from within the USA.

Our product is designed in Germany and made in China. Our experts are visiting the local factory regularly to oversee the manufacturing process.

This ensures that we are consistently producing the highest quality products for our customers.

Ordering and Payment

Ordering through the Swissklip website is simple and safe.
Just follow the steps below.

  • Go to our website (Swissklip.com)
  • From the main menu hover with your mouse over the “Products” menu and select the item you wish to purchase from the drop-down.
  • A page of your preferred product will appear and you have the option to select the quantity of the item by clicking on the minus or plus sign.
  • Once you have placed the right amount of item, click on “Add to Cart”.
  • To review your order, click on the bag icon at the upper right portion of the website. Your cart page will pop up on the right side of your screen to validate and confirm your purchase.Once settled, click on “checkout”.
  • Then, you will be asked to enter your personal information and shipping details.
  • Select your preferred payment method and place your order. It will open the confirmation page where you will see your order details
  • You will be emailed a confirmation letter once the payment has been processed. Please note that this may sometimes go into your Spam folder, so please check that as well.

Unfortunately, order by phone option is not yet available. You may place your order/s on our website: https://swissklip.com/

No, the item is only reserved for you once the ordering process has been completed.

We accept PayPal, Visa, MasterCard and American Express.

Charges on your bank statement appear as Swissklip – Arquett LTD.

If your order value reached $40 dollars, you’ll get free shipping automatically on the checkout.

Our team is amazingly fast in processing the orders that are coming in, but we know mistakes can happen while ordering, we have a 1 hour time window in which you can change or cancel your order.

Please email us directly on support@swissklip.com and we will help you with your request.

If after 60 minutes, you did not receive the order confirmation please reach out to us at support@swissklip.com.

No. At this time Swissklip does not accept Cashier’s Checks or Money Orders.

For credit card payments, the most common issues are the following:

  1. Incorrect billing address or zip code.
  2. Bank declined the transaction.


With this, we recommend you do the following:

  1. Input the correct payment information such as postal code, security code, expiration date.
  2. Contact your bank to resolve the issue and check if your card supports e-commerce transactions.

Unfortunately, that option is not yet available. But don’t worry because we have several payment options for you like PayPal, Visa, MasterCard and American Express.

There can be a lot of reasons why you are unable to place an order on our website.
You may coordinate the issue with our support team at support@swissklip.com. Please provide them with an error message, screenshot and a brief explanation of the issue.

Delivery

Our normal estimated shipping time-frame is 3-5 business days.
Deliveries will be made Monday through Friday, excluding weekends and bank holidays.

We are partnering with third-party logistic companies like DHL, FedEx. USPS and UPS.
We will always choose the best logistic partner that can bring your package the fastest way possible.

Our products are based in the USA so great news, no taxes, no duty fees. Yay!

Yes, you have the possibility of entering a different shipping address during the checkout process.

SwissKlip ships to all 50 US states. At this time, we are unable to ship to US territories like American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands.

Swissklip does not ship outside the USA at this time. We are working hard to expand our shipping to many more countries outside the USA.

We currently charge a shipping fee of $9.95 for orders under $40.

There are two ways to track your order:

  1. Check the status of your order using the tracking number sent to your email or you can locate it under Orders tab on your Swissklip account. Just click “View” to see the order details and at the bottom of it, you will see the tracking information.
  2. Contact your local post office or postman with the tracking number.

If the two above ways have not resolved your query; kindly contact our support team at support@swissklip.com and we will assist you.

We know how inconvenient this can be so we would like to provide you with some practical ways on how to resolve this kind of issue.

  1. Check thoroughly around the delivery location.
  2. Check if someone else (family members or neighbor) accepted the delivery.
  3. Coordinate with the post office to understand why it was marked as “delivered”.


If you have done all of this and still unable to locate the package, please contact our support team at support@swissklip.com

Both 360 and Heavy Duty comes in a special Swissklip designed box. On the other hand, the cuticle cutter comes in a high quality black pouch with a wonderful embroided Swissklip logo in front.

When ordering as a gift for someone, on the checkout for billing put your information.
Then check the “Ship to a different address?” checkbox and add the recipient’s information.

Note at this time we can’t add gift messages to the orders or mark the package as gift.

If your order gets lost in the mail, please reach out to us at support@swissklip.com

With the COVID-19 situation, it’s possible your package may take longer than usual to arrive or not update on tracking. Please coordinate with us if you noticed something unusual on the tracking details.

Returns

Should an item not meet your expectations, you can return it to us within 14 days. 

We offer a 14-day money-back guarantee, this means if you are not satisfied with our product and contact us within 14 days after receipt of the order, we will refund the amount of the product excluding shipping fees. 

Please see further information about our return rules in our Returns, refund and exchange policy 

Please contact our customer service team at support@swissklip.com for further information.

We constantly work on finding the best solution when it comes to returns. At this time, we cannot offer free returns so you will have to shoulder the cost for it. ​

Please note that when sending a return, the product should be in good condition, sealed, and unused. You should choose for standard delivery and the parcel is your responsibility until it reaches us. Always retain the proof of postage and please send us a copy in case your return was approved.

Please email our customer service team at support@swissklip.com so that we can correct the fulfillment error.
Please photograph the item you received and send us the photo with your email message.

If not stated otherwise on the order confirmation or in a separate email, please contact our customer service team at support@swissklip.com

If your order has been canceled, please contact us at support@swissklip.com so we can check what happened.

You will be refunded the value of the returned item excluding the shipping fee. The refund will be issued using the payment method you selected for the order. For instance, if you paid by credit card, we will refund the amount to your credit card, if you used PayPal, your refund will appear on your PayPal account.

Please allow 7- 14 days from the day we received your return back at our warehouse for your account to be credited. Different banks work with different timelines, therefore please allow up to 30 days before contacting us.

Swissklip Account & Management

On the checkout process, there is a small tick box that says “create an account”. It is automatically marked with a “check”.

After you have completed your purchase, you will receive an email with your log in credentials. If you wish to change your password, please see the instructions below.

Note: Alternatively, if you’d prefer not to create an account, you can untick the small box on the check out page. You’ll still need to enter your name, address, email and payment information, but these won’t be stored.

With your Swissklip account, you will have access to the following information:

  • Your Order History
  • Addresses
  • Account Details

With this ability, you can check the progress of an order and change your personal details which will speed things up the next time you order.

By signing up, you will also be getting special member offers.

Your email address serves as your account log in.
If you wish to change it, just follow the steps below:

  1. Log in to your account
  2. Click on the “Account Details” tab
  3. Enter your new email address on the email address field
  4. Hit the “Save Changes”

Changing your address whether its your billing or shipping is very easy.
All you need to do is to follow the steps below:

  1. Log in to your account and click on the “Addresses” tab
  2. Click “edit” on the address (billing or shipping) you wish to change
  3. It will provide you with a new page so you can enter the updated billing or shipping address
  4. Once done, click on “Save Address”.

If you wish to change your password, just follow the steps below:

  1. Log in to your account and click on “Account Details” tab
  2. On the Password change field, you will be asked to enter your current password and the new password you wish to have
  3. Once done, hit “Save Changes”

If you have mistakenly spelled your name wrong or you wish to change your display name, you may change it by following the simple steps below:

  1. Log in to your account and click on “Account Details” tab.
  2. On the first name, last name or display name field, just removed the existing details and change it to the correct one or the one you wish to have.
  3. Once done, hit “Save Changes”.

If you have successfully completed your purchase and set up an account, you will receive an email from us about your log in details.

The most common reason why people are not able to log in to their Swissklip account is because of wrong log in credentials or you did not create an account with us. So make sure to complete the registration and enter the correct username and password.

Remember you username was sent to your registered email address.

If you wish to reset your password, you may do so by visiting https://swissklip.com/my-account/ and click on “lost your password” at the bottom of the log in details.

Security

Our website has a validated SSL/TLS (security) certificate. This means we use a special internet connection to carry your data securely. It also means we encrypt your data, so it can’t be intercepted or stolen.

We do not store your credit card information on our website, the payments are processed either by Stripe or PayPal.

Additionally to that we have CloudFlare Security running on our website along with other security measures from our end. 

Other

One quick and simple step. Just email us at support@swissklip.com. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible. Max response time is 24 hours.

Absolutely! Our clippers were designed to work on both right and left handle people.

At this time, we don’t provide a physical document for that but we have a soft copy and video material that we can send to you. Just email us at support@swissklip.com so we can assist you further. You may also watch the videos on our website as these are valuable resources we have for you.

Not yet, but we hope to offer them soon!

In the rare case that your product is defective/damaged, all you need to do is to contact us at support@swissklip.com and send a photo of the defective/damaged product. We will determine the best course of action once we review the photos and will come back to you within 24 hours.

We don’t have a physical store.All our transactions are done online at Swissklip.com

We are open Monday – Friday: 6 am – 3 pm EST.

You can write us a product review by emailing us at support@swissklip.com

Email us at support@swissklip.com and our customer service representative will unsubscribe your email address.

Swissklip is a UK based company. Although we maintain a dollar account and a warehouse in the US, some banks still recognizes us as a foreign merchant.

This fee is imposed by your credit card issuer and usually appears as a separate charge on your statement.
It is typically 1%–3% of the value of transaction. 1% of that fee may go to the payment processor, whether it’s Visa or Mastercard, and the other 2% might go to the bank that issued your credit card.

If there are any questions that we have not answered here, or you wish to contact us in case you have a question about your ongoing return, exchange, or might have a complaint please contact us directly on support@swissklip.com
We are sometimes super busy helping other customers so do allow for 24hrs during business days for us to respond, having said that we are usually much faster.