Ordering and paying for Swissklip products are both safe and easy.
Find answers to some frequently asked questions below, if your query
isn’t covered please don’t hesitate in contacting us at email@example.com
Swissklip is a new brand provided by the British company Arquett Ltd.
We are a team of professionals from Germany and the UK and our goal is to provide new, modern, innovative, and effective hand and nail products to tackle day-to-day hassles for customers worldwide.
We are a British company based in London (the same place where the Queen lives).
Our products are based in our Wisconsin warehouse. So when you place your order, your item will be fulfilled from within the USA.
Our product is designed in Germany and made in China. Our experts are visiting the local factory regularly to oversee the manufacturing process.
This ensures that we are consistently producing the highest quality products for our customers.
Ordering through the Swissklip website is simple and safe.
Just follow the steps below.
Unfortunately, order by phone option is not yet available. You may place your order/s on our website: https://swissklip.com/
No, the item is only reserved for you once the ordering process has been completed.
We accept PayPal, Visa, MasterCard and American Express.
Charges on your bank statement appear as Swissklip – Arquett LTD.
If your order value reached $40 dollars, you’ll get free shipping automatically on the checkout.
Our team is amazingly fast in processing the orders that are coming in, but we know mistakes can happen while ordering, we have a 1 hour time window in which you can change or cancel your order.
Please email us directly on firstname.lastname@example.org and we will help you with your request.
If after 60 minutes, you did not receive the order confirmation please reach out to us at email@example.com.
No. At this time Swissklip does not accept Cashier’s Checks or Money Orders.
For credit card payments, the most common issues are the following:
With this, we recommend you do the following:
Unfortunately, that option is not yet available. But don’t worry because we have several payment options for you like PayPal, Visa, MasterCard and American Express.
There can be a lot of reasons why you are unable to place an order on our website.
You may coordinate the issue with our support team at firstname.lastname@example.org. Please provide them with an error message, screenshot and a brief explanation of the issue.
Our normal estimated shipping time-frame is 3-5 business days.
Deliveries will be made Monday through Friday, excluding weekends and bank holidays.
We are partnering with third-party logistic companies like DHL, FedEx. USPS and UPS.
We will always choose the best logistic partner that can bring your package the fastest way possible.
Our products are based in the USA so great news, no taxes, no duty fees. Yay!
Yes, you have the possibility of entering a different shipping address during the checkout process.
SwissKlip ships to all 50 US states. At this time, we are unable to ship to US territories like American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands.
Swissklip does not ship outside the USA at this time. We are working hard to expand our shipping to many more countries outside the USA.
We currently charge a shipping fee of $9.95 for orders under $40.
There are two ways to track your order:
If the two above ways have not resolved your query; kindly contact our support team at email@example.com and we will assist you.
We know how inconvenient this can be so we would like to provide you with some practical ways on how to resolve this kind of issue.
If you have done all of this and still unable to locate the package, please contact our support team at firstname.lastname@example.org
Both 360 and Heavy Duty comes in a special Swissklip designed box. On the other hand, the cuticle cutter comes in a high quality black pouch with a wonderful embroided Swissklip logo in front.
When ordering as a gift for someone, on the checkout for billing put your information.
Then check the “Ship to a different address?” checkbox and add the recipient’s information.
Note at this time we can’t add gift messages to the orders or mark the package as gift.
If your order gets lost in the mail, please reach out to us at email@example.com
With the COVID-19 situation, it’s possible your package may take longer than usual to arrive or not update on tracking. Please coordinate with us if you noticed something unusual on the tracking details.
Should an item not meet your expectations, you can return it to us within 14 days.
We offer a 14-day money-back guarantee, this means if you are not satisfied with our product and contact us within 14 days after receipt of the order, we will refund the amount of the product excluding shipping fees.
Please see further information about our return rules in our Returns, refund and exchange policy
Please contact our customer service team at firstname.lastname@example.org for further information.
We constantly work on finding the best solution when it comes to returns. At this time, we cannot offer free returns so you will have to shoulder the cost for it.
Please note that when sending a return, the product should be in good condition, sealed, and unused. You should choose for standard delivery and the parcel is your responsibility until it reaches us. Always retain the proof of postage and please send us a copy in case your return was approved.
Please email our customer service team at email@example.com so that we can correct the fulfillment error.
Please photograph the item you received and send us the photo with your email message.
If not stated otherwise on the order confirmation or in a separate email, please contact our customer service team at firstname.lastname@example.org
If your order has been canceled, please contact us at email@example.com so we can check what happened.
You will be refunded the value of the returned item excluding the shipping fee. The refund will be issued using the payment method you selected for the order. For instance, if you paid by credit card, we will refund the amount to your credit card, if you used PayPal, your refund will appear on your PayPal account.
Please allow 7- 14 days from the day we received your return back at our warehouse for your account to be credited. Different banks work with different timelines, therefore please allow up to 30 days before contacting us.
On the checkout process, there is a small tick box that says “create an account”. It is automatically marked with a “check”.
After you have completed your purchase, you will receive an email with your log in credentials. If you wish to change your password, please see the instructions below.
Note: Alternatively, if you’d prefer not to create an account, you can untick the small box on the check out page. You’ll still need to enter your name, address, email and payment information, but these won’t be stored.
With your Swissklip account, you will have access to the following information:
With this ability, you can check the progress of an order and change your personal details which will speed things up the next time you order.
By signing up, you will also be getting special member offers.
Your email address serves as your account log in.
If you wish to change it, just follow the steps below:
Changing your address whether its your billing or shipping is very easy.
All you need to do is to follow the steps below:
If you wish to change your password, just follow the steps below:
If you have mistakenly spelled your name wrong or you wish to change your display name, you may change it by following the simple steps below:
If you have successfully completed your purchase and set up an account, you will receive an email from us about your log in details.
The most common reason why people are not able to log in to their Swissklip account is because of wrong log in credentials or you did not create an account with us. So make sure to complete the registration and enter the correct username and password.
Remember you username was sent to your registered email address.
If you wish to reset your password, you may do so by visiting https://swissklip.com/my-account/ and click on “lost your password” at the bottom of the log in details.
Our website has a validated SSL/TLS (security) certificate. This means we use a special internet connection to carry your data securely. It also means we encrypt your data, so it can’t be intercepted or stolen.
We do not store your credit card information on our website, the payments are processed either by Stripe or PayPal.
Additionally to that we have CloudFlare Security running on our website along with other security measures from our end.
One quick and simple step. Just email us at firstname.lastname@example.org. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible. Max response time is 24 hours.
Absolutely! Our clippers were designed to work on both right and left handle people.
At this time, we don’t provide a physical document for that but we have a soft copy and video material that we can send to you. Just email us at email@example.com so we can assist you further. You may also watch the videos on our website as these are valuable resources we have for you.
Not yet, but we hope to offer them soon!
In the rare case that your product is defective/damaged, all you need to do is to contact us at firstname.lastname@example.org and send a photo of the defective/damaged product. We will determine the best course of action once we review the photos and will come back to you within 24 hours.
We don’t have a physical store.All our transactions are done online at Swissklip.com
We are open Monday – Friday: 6 am – 3 pm EST.
You can write us a product review by emailing us at email@example.com
Email us at firstname.lastname@example.org and our customer service representative will unsubscribe your email address.
Swissklip is a UK based company. Although we maintain a dollar account and a warehouse in the US, some banks still recognizes us as a foreign merchant.
This fee is imposed by your credit card issuer and usually appears as a separate charge on your statement.
It is typically 1%–3% of the value of transaction. 1% of that fee may go to the payment processor, whether it’s Visa or Mastercard, and the other 2% might go to the bank that issued your credit card.